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General Data Protection Regulation

This GDPR Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR).

Data We Collect

We collect personal data to provide our services effectively. This may include:

  • Contact Information: Name, email address, phone number, and address.
  • Service Details: Information related to the locksmith services you request.
  • Payment Information: Card details and transaction data for processing payments securely.
  • Technical Data: IP addresses, browser type, and device information for website functionality and analytics.

How We Use Your Data

Your data is used for the following purposes:

  1. Service Delivery: To provide and manage locksmith services.
  2. Customer Support: To respond to inquiries, complaints, and support requests.
  3. Payments: To process and verify transactions securely.
  4. Marketing: To send promotional materials if you have opted in.
  5. Compliance: To meet legal and regulatory requirements.

Data Sharing

We do not sell or rent your personal data. However, we may share it with trusted third parties in the following circumstances:

  • Service Providers: Partners who assist in delivering our services (e.g., payment processors).
  • Legal Requirements: When required to comply with laws or regulations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law. When no longer needed, your data is securely deleted or anonymized.

Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Erasure: Request deletion of your data where applicable.
  • Restriction: Request limitations on how we process your data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to the processing of your data for specific purposes.

To exercise your rights, please contact us at:

Security Measures

We implement robust security measures to protect your data, including:

  • Encryption of sensitive information.
  • Regular security audits and updates.
  • Access controls to restrict data access to authorized personnel only.

Updates to This Policy

We may update this GDPR Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revision date.

Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact us at:

Thank you for trusting London Locksmith with your personal data. Your privacy is our priority.